The Tier 1 Tech Services Advisor position is the heart and soul of Rader’s commitment to our partner’s experience and service excellence. Above all, this position understands and buys in to our philosophy that when it comes to our partner’s technology issues, they just want it to work and are expecting Rader to resolve it.
The Tier 1 Tech Advisor’s role is to fully understand an issue and then triage, troubleshoot and resolve service requests. The Advisor will be expected to create service requests and provide thorough documentation of technical issues while providing a plan for resolution within prescribed timeframes based on service-level agreements.
• Service – Customer Experience
• Effective Triaging, Troubleshooting, Resolution or Escalation
• Communication and Documentation
• Strong written and oral communication skills
• Technical aptitude
• Ability to manage stress in service oriented environment
• Respect, acknowledgment and appreciation
• Family first culture
• Fun and focused work environment
Compensation and benefits package will be discussed during interview process.
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